sixthreezero Around The Block Women's Beach Cruiser Bike - 1/3/7/21 Speed Bicycle with 26"/24" Wheels in Multiple Colors | Perfect for Casual Rides, Beach Cruising & Neighborhood Commuting

I bought the 26” / 7-speed version of the Around The Block Women’s Cruiser for my wife for Christmas. Most importantly, she loves the bike ?!TL;DR: Minor issues with shipment handling and documentation. Made up for with excellent service!Assembly went fairly well despite the instructions being intended for a slightly different model of the bike. The differences were not so vast that I couldn’t figure it out.A larger issue was with the front wheel when it arrived. It was bent so much that it would rub on the brake pads with enough force that the wheel wouldn’t spin freely past one rotation. I took the bike to a local bike shop for a tune-up and asked if they could make the wheel true. They were not able to fix it and stated the wheel was bent too much. I suspect the bent wheel was due to UPS handling. They were not too kind to the shipment because the box had a hole in it from apparent rough handling. And, the delivery person paid no attention to the clear instructions on the box stating “DO NOT LAY THIS BOX FLAT” as the box was laid flat on my porch. However, I contacted SixThreeZero and they sent a new wheel under the 30-day warranty which arrived in about a week. Their response was quick and the person I communicated with was very helpful. I was initially worried the replacement wheel would also be bent as it was shipped in a box that was way too big for the wheel and there was no packing material to keep it secure. It was in great shape though and replacing the bent wheel was straightforward.There were other minor issues too. The included documentation was dated with URLs that didn’t work. It was also not clear as to which model I should have selected to register the bike because none of the options on the SixThreeZero site aligned with the Amazon description. Another email to SixThreeZero asking which model I should select for registration was responded to within 8 minutes!So, after a free replacement wheel and some excellent customer service the bike is in great condition and I’d recommend buying from SixThreeZero.Bike: 5 starsInstructions: 3-4 starsShipping: 4 starsSixThreeZero service: 5+ stars*UPS: 1 star